Telco defaults are among the most common listings on Australian credit files, often for surprisingly small amounts, like a final bill after switching providers. They can still affect a car loan application.
How a phone default gets listed
Generally, an overdue amount of $150 or more that's 60+ days late can be listed as a default after the required notices have been sent. It stays on your credit report for five years, even once paid.
How lenders view it
- Small, old, paid telco default: many lenders are relatively relaxed
- Unpaid default: more concerning. Pay it.
- Several defaults, or recent ones: may push you towards specialist lenders
What to do
- Get your credit reports and find the listing.
- If it's wrong (not yours, already paid, or notices weren't sent), dispute it with the telco and credit reporting body. You can escalate to the Telecommunications Industry Ombudsman.
- If it's correct, pay it and ask for it to be updated to paid.
- Keep evidence of payment for your broker.
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Related guides
General information only. This isn't financial or legal advice. Finance the Ride is a referral service and doesn't hold an Australian Credit Licence. Last reviewed September 2026.