A pre-approval is conditional. It's based on the information you gave at the time, and final approval depends on that information being verified and nothing important changing. Here's why loans sometimes fall over at the last step.
Common reasons
- Documents didn't match: income, expenses or debts differed from what was declared.
- Circumstances changed: a new job, reduced hours, a new debt or a move.
- New credit: another loan, card or BNPL taken out after pre-approval.
- The vehicle: too old, the wrong type, a written-off history, or still under finance.
- Price or amount changed: the car cost more, or add-ons increased the loan.
- Pre-approval expired: most have a validity period.
- Bank statement issues: dishonours or gambling that weren't disclosed.
How to protect your approval
- Be complete and accurate from the start.
- Don't apply for any other credit between pre-approval and settlement.
- Check the lender's vehicle rules before choosing a car.
- Tell your broker straight away if anything changes.
- Keep your bank account clean in the meantime.
If it's already happened
Find out the exact reason. It may be fixable, or another lender may fit better. See reapplying after a rejection.
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General information only. This isn't financial advice. Finance the Ride is a referral service and doesn't hold an Australian Credit Licence. Last reviewed September 2026.