Having a car repossessed is stressful, but it's not necessarily the end of the road. For regulated consumer loans, you have rights and a short window to act.
Right after repossession
- The lender must send you a notice about the repossession and what it intends to do.
- You generally have 21 days after that notice before the car can be sold.
- During that time you can get the car back by paying the overdue amount plus the lender's enforcement costs (reinstating the loan), or by paying out the full loan.
- You can also introduce a buyer who'll pay at least the lender's estimated value.
If the car is sold
- The lender must try to get the best price reasonably obtainable, usually at auction.
- You should receive a statement showing the sale price, costs and what's left owing.
- If the sale doesn't cover the debt plus costs, you owe the shortfall. If there's a surplus, it's paid to you.
Protect yourself
- Remove personal items quickly. Ask the lender how.
- Check the sale statement carefully.
- Negotiate a payment plan for any shortfall.
- If something seems wrong, complain to the lender, then to AFCA (free).
Free help
Call the National Debt Helpline on 1800 007 007 for free financial counselling. A counsellor can often negotiate with the lender for you.
Related guides
General information only, based on Moneysmart guidance available in September 2026. This isn't legal advice. Rules differ for business loans. Finance the Ride is a referral service and doesn't hold an Australian Credit Licence. Last reviewed September 2026.